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Refund Policy

Last updated: January 6, 2026

1. Overview

At Printly, we strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges of products purchased through our website.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 14 days of delivery
  • The item must be unused, in its original packaging, and in the same condition as when you received it
  • The item must not be damaged, altered, or customized
  • You must have proof of purchase (order number or receipt)

3. Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalized products
  • Items that have been used, damaged, or altered
  • Items without original packaging
  • Digital products or downloadable content
  • Items returned after the 14-day return period

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at info@printly.ae or through our Contact Page with your order number
  2. Provide a reason for the return
  3. Wait for our confirmation and return authorization
  4. Package the item securely in its original packaging
  5. Ship the item back to the address we provide

5. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to:

  • Defective or damaged items
  • Wrong item received
  • Our error in processing your order

In such cases, we will provide a prepaid return shipping label or reimburse your return shipping costs.

6. Refund Process

Once we receive and inspect your returned item, we will:

  1. Notify you via email that we have received your return
  2. Inspect the item to ensure it meets our return criteria
  3. Process your refund within 5-7 business days after approval
  4. Issue the refund to your original payment method

Please note that it may take additional time for your bank or credit card company to process the refund and show it in your account.

7. Refund Amount

Refunds will be issued for the purchase price of the item(s) returned. The following may be deducted from your refund:

  • Original shipping costs (unless the return is due to our error)
  • Any discounts or promotional codes applied to the original order
  • Restocking fees (if applicable, will be clearly stated)

8. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item:

  1. Return the original item following our return process
  2. Place a new order for the desired item
  3. Your refund will be processed once we receive the returned item

9. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately (within 48 hours of delivery) with photos of the damage
  • We will arrange for a replacement or full refund at no cost to you
  • We may request that you return the damaged item for quality control purposes

10. Cancellations

You may cancel your order before it is shipped. Once an order has been shipped, our standard return policy applies.

To cancel an order, contact us as soon as possible at info@printly.ae with your order number.

11. Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: info@printly.ae
Website: Contact Page